Digital tools · Customer messaging & leads
A WhatsApp business panel for your whole team, built on the official platform
Sivogi sets up WhatsApp business panels on the official WhatsApp Business Platform for shops, schools, clinics and real estate firms in Ongole and across India, so your team can reply, notify and follow up from one shared inbox.
Or talk to us now: +91 97046 46289 WhatsApp
- Open chats 23
- Avg reply 4 min
- Resolved today 86
- Priya (Ongole) Price for 2BHK? Assigned
- Order #4471 Delivery status Bot replied
- Parent · Class 8 Fee due date Resolved
- New enquiry Clinic timings Waiting
- One number, many team members
- Official API, no grey tools
- Faster replies to customers
- Every chat tracked
01 Why it matters
Most businesses run WhatsApp from one phone, so only one person can reply and chats are lost when that person is busy or leaves. Customers wait hours for simple answers, and nobody can see which enquiries were followed up. Sending updates means forwarding messages one by one, and unofficial bulk tools put the number at risk of being blocked.
Built for
- Retail stores and showrooms that get product and price enquiries on WhatsApp all day.
- Schools, colleges and coaching centres that send fee, exam and admission updates to parents who opted in.
- Clinics and diagnostic centres that share appointment reminders and reports.
- Real estate firms handling site-visit enquiries from ads and listings.
02 Features
What the whatsapp business panel includes
-
Shared team inbox
Several staff can handle chats on one business number, with assignment, notes and chat history.
-
Approved templates
Create message templates for order updates, reminders and offers, submitted to Meta for approval before use.
-
Opt-in broadcasts
Send approved messages to customers who have opted in, segmented by tags such as product interest or location.
-
Chatbot and auto-replies
Answer common questions, share timings or catalogues, and collect details before handing over to a person.
-
Contact tags and labels
Tag contacts by source, interest or stage so the right message reaches the right people.
-
Automated notifications
Trigger order confirmations, appointment reminders or payment links from your website, billing or booking system.
-
CRM connection
New chats can create or update leads in your CRM, so WhatsApp enquiries are tracked like any other lead.
-
Reports
See response times, chat volumes per agent and template performance to improve service.
03 How we set it up
Configured around how your business already works
-
Plan your use cases
We understand what customers ask, which updates you send and who should reply, then plan templates and flows.
-
Set up the official account
We help with WhatsApp Business Platform onboarding, Meta business verification and display name approval.
-
Configure the panel
We set up the team inbox, agents, tags, quick replies, chatbot flows and templates for Meta approval.
-
Import opted-in contacts
Contacts who have given consent are imported with tags, and opt-in capture is added to your website and forms.
-
Train and support
Your team learns to reply, use templates and follow good messaging practice, and we stay on for changes.
Can connect with
- Can connect with your website and forms
- Lead management CRM
- Billing and e-commerce systems
- Appointment booking software
- Google Sheets
- Razorpay payment links
04 In depth
What a WhatsApp business panel does
A WhatsApp business panel moves your business WhatsApp off a single phone and onto a shared dashboard. Several staff can reply from the same number, chats are assigned to the right person, and every conversation is saved with notes and tags. Routine replies such as timings, location, fee dates or order status can be handled by a simple chatbot, while real questions go to your team.
For shops, schools, clinics and real estate firms in Ongole and across Andhra Pradesh, where customers prefer WhatsApp to email or calls, this means faster replies and fewer missed enquiries.
Key modules
- Team inbox with assignment, internal notes and chat history.
- Message templates for order updates, reminders and offers, approved by Meta before sending.
- Opt-in broadcasts to tagged groups of customers who have agreed to receive messages.
- Chatbot flows in Telugu, English or both, with easy hand-off to a person.
- Notifications triggered from your billing, booking or e-commerce system.
- CRM connection so WhatsApp leads are tracked alongside website and ad enquiries.
- Reports on response time, agent workload and template results.
Done properly, on the official platform
We only use the official WhatsApp Business Platform. That means verifying your business with Meta, getting your display name approved, and submitting templates for review. It also means messaging only people who opted in, and respecting Meta’s limits and quality ratings. Meta charges separately for conversations or messages, and we explain this clearly up front. The result is a number that stays healthy and messages customers actually want to read, rather than a spam channel that gets blocked.
Who it suits
A retail showroom may use the panel mainly as a team inbox for product and price enquiries. A school may send fee, exam and holiday updates as utility templates to parents who opted in, while the office answers replies. A clinic may send appointment reminders and report-ready alerts, and a real estate firm may route enquiries from click-to-WhatsApp ads straight to its sales team. We set up only what you need, starting simple and adding chatbot flows or integrations once the basics are working.
Why choose Sivogi
Sivogi is one partner for the panel, the leads that feed it and the marketing around it. Our WhatsApp marketing service plans the campaigns and content, click-to-WhatsApp ads can bring new enquiries in, and our lead management CRM makes sure every chat that becomes a lead is followed up. Clinics and salons can connect it to appointment booking software for automatic reminders.
Get started
Tell us how customers contact you today, how many people reply and what updates you would like to send. Contact us or call or WhatsApp +91 97046 46289 for a walkthrough.
Pricing: Our pricing depends on the number of agents, chatbot flows and integrations; Meta's WhatsApp conversation or message charges are billed separately, so we share a full quote after planning.
Popular with: Retail & local shops Hospitals, clinics & diagnostics Schools, colleges & coaching Real estate & construction
Is this WhatsApp business panel official?
Yes. We set it up on the official WhatsApp Business Platform (API) from Meta, through an approved provider or Meta's own cloud API. We do not use unofficial bulk-sending tools or modified apps, which risk your number being restricted. Your business is verified and your number stays registered in your name.
Can we send bulk messages to all our customers?
You can send approved template messages to customers who have opted in to hear from you. Marketing templates need Meta approval, and messaging people who did not agree is against WhatsApp policy and quickly harms your number's quality rating. We help you collect opt-ins properly and send useful, relevant messages.
What does WhatsApp itself charge?
Meta charges for business-initiated conversations or messages based on category, such as marketing, utility or authentication, and the customer's country. These charges are separate from our setup and support fees and may change, so we explain the current pricing model and help you estimate usage before you start.
Can we keep using our existing WhatsApp number?
Usually yes, but a number registered on the WhatsApp Business Platform cannot be used in the regular WhatsApp or WhatsApp Business app at the same time. Some businesses keep their old number on the app and register a new one for the panel. We explain the trade-offs before migrating anything.
Can the chatbot reply in Telugu?
Yes. Chatbot flows, quick replies and templates can be written in Telugu, English or both, and the customer can pick a language at the start. We keep bot flows short and always offer a way to reach a person, because a frustrating bot loses more customers than it helps.
— Works well with
Related tools and services
Want to see the whatsapp business panel in action?
Book a free demo. We'll show it working with your products, staff and workflow — and suggest the simplest setup.
New clients get ₹5,000 in free ad credit — see terms